Here at Chester County Auto Finance, we spend a lot of time talking to hardworking local business owners. We help them get into the vehicles they need to keep their operations running, and in doing so, we get a front-row seat to some truly impressive small businesses in our region.
One that has genuinely stuck with us is Bug Away Exterminating And Termite Control Co., a family-owned pest control company serving Delaware County, PA and surrounding areas. We wanted to shine a light on what a typical day actually looks like for owner Ken and his team, because it tells you everything you need to know about who these people are.
Where the Day Begins: Integrity Before the First Service Call
Ken’s mornings often start not with a coffee and a slow scroll through emails, but with a detailed review of invoices from the previous day’s lockbox jobs. These are properties where no one was home, yet his technicians went in and completed every service to the same exacting standard they would if the homeowner were standing right beside them.
Ken has a word for that practice: integrity. He defines it simply as doing the right thing even when no one is watching. For a lot of companies, that might just be a line on a website. For Bug Away, it is literally the first thing Ken looks at each morning, checking that detailed write-ups were completed, noting what was found, what was treated, and what follow-up may be needed. No shortcuts. No half-measures. Just the work done right.
This is the kind of small business character that does not show up in a brochure. It shows up in the day-to-day habits of the people running the operation.
Ryan Farrow: Sixty Days In and Already Unstoppable
By the time Ken finishes reviewing those invoices, technician Ryan Farrow is already out on the road. Ryan is only about 60 days into his certified career as a registered technician under Bug Away Exterminating, licensed in core categories 11 and 12 through the Pennsylvania Department of Agriculture. That covers residential and commercial pest control, stinging insects, and wood-destroying insect work.
What makes Ryan stand out is not just his fresh certification. It is his attitude. Ken trained Ryan himself, and he will tell you that Ryan came in without any bad habits from previous pest control jobs. He asks questions when he does not know something, researches on his own time, and approaches each stop with genuine curiosity.
Ryan has said himself that the days fly by because no two stops are ever quite the same. One property might have a moisture issue attracting carpenter ants, the next might be a commercial space dealing with something else entirely. Every single day is a new challenge, and Ryan is exactly the kind of person who finds that exciting rather than overwhelming.
Anthony Giorgio: The Senior Voice in the Crawl Space
While Ryan is handling the residential and commercial pest control route, there is a good chance Anthony Giorgio is somewhere a little less comfortable. Anthony is Ken’s most senior technician and has been working alongside Bug Away for roughly eight years. He holds licenses in categories 11 and 12, and his specialty work in termites, bed bugs, and stinging insects makes him one of the most experienced people in the region for that kind of detailed inspection work.
On any given day, Anthony might be conducting a termite inspection that requires him to literally slither on his belly through a crawl space, making sure every square inch of a foundation is properly assessed. That is not a figure of speech. Ken is clear that if the work requires getting into tight spaces to do it right, that is exactly what his team does. No cutting corners because the space is inconvenient. The full inspection happens regardless.
Ken himself mentored Anthony through the early and uncertain years of building a client base, and the two now operate with a deep professional trust, often collaborating on shared accounts and referring work back and forth.
Ken in the Office, and Then Suddenly in the Field
Ken’s own day rarely follows a predictable script. He is fielding calls, scheduling urgent appointments, and managing the back-end operations he learned all the way back in his early days working at a small family company called Dockerty of Delaware Valley. He started Bug Away in 1995 with a paid-off Toyota pickup truck and every piece of equipment the previous owner left in it.
These days, if a client calls and needs same-day service, Ken finds a way to make it happen. That responsiveness is not a marketing claim. It is how he has held onto residential clients for 30 years, some of them from the very neighborhood where he grew up.
If you are in Delaware County or the surrounding area and need reliable, honest pest control service, we at Chester County Auto Finance genuinely recommend reaching out to Bug Away Exterminating. You can learn more at bugawayexterminating.com. Tell them your neighbors sent you.
Bug Away Exterminating And Termite Control Co.
Delaware County, PA
420 Hillcrest Ave, Glenolden, PA 19036
610-636-1132
https://bugawayexterminating.com/
